Bad customer service, not taking care of customers, and not owning up to bad service are my biggest pet peeves by far.
It seems as I grow further into adulthood I am noticing more and more how quality customer service is becoming a thing of the past.
I will explain some of the (recent) bad experiences that I've had, without actually naming companies.
My telephone and internet are through the same provider, because, well, simply put, they have a monopoly on our neighborhood. Our internet (not just mine, I've discussed this with my neighbors also) keeps cutting out, and they refuse to do anything about it, and can't explain it. It comes back on it's own, but, especially since, with a blog, I spend a lot of time online, this is extremely inconvenient. This is honestly not even the worst of experiences that I've had with this company. When we first moved here, despite frequent calls and visits starting in the first few days of living here, it took them over two months to initially hook up our service. Then, when they did get it hooked up, they basically had to run a cord around the entire house, with the promise that they would, indeed, come back and bury the cable. That was five months ago, and they JUST finally sent someone to bury it last week, and that was only because I got to the point where I was calling them daily.
Recently, we've also started having problems with our trash pickup. They are supposed to pick it up every Tuesday and Friday. Tuesdays, there are not usually a problem, but this past Friday was the THIRD Friday in a row that they just never showed up. I called them after the first one to complain (luckily on this day, I called them early enough in the afternoon and they sent someone to pick it up), then after the second one, I gave them the benefit of the doubt because, surely they wouldn't mess this up a second week, right? Well, I waited until later in the day to call, and the office was already closed. Not only that, but there was no one to answer their calls all weekend. On Monday morning, I called them, and they offered to send someone to pick it up that day. I said that would be great, but that since Tuesday was my next scheduled pickup, it doesn't help me a whole lot, and that, instead, I'd like a credit to my account for that day. The lady on the phone agreed. I happened to receive my bill on this past Friday, which, incidentally, was the third Friday in a row that my trash was not picked up, and the credit was never applied. I am at the point with this company, that, unless, when I call in the morning, they can ensure me that things will be better from here on out, I will be switching companies.
These are just two large examples that I have been dealing with recently, but it's not just the big stuff. Even something the little things. Like, a rude cashier, incorrect food orders, the people who tell me about all of the extra stuff that I must do to my car when all I am asking for is a simple oil change, all drive me crazy!!
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